Red.com Mini-Mag System User Manual download pdf (Page 44)

RED DSMC MEDIA OPERATION GUIDE

955-0047, REV-A | 44

This chapter explains how to troubleshoot media for your DSMC. If you continue to experience issues after

troubleshooting, please file a support ticket at support.red.com.

IN-CAMERA ERRORS

NO MEDIA ATTACHED

The message “No Media Attached” displays if media is not present or not formatted when pressing the Record

button. To resolve this issue, perform one of the following:

 If the SSD is not connected, connect the SSD to the camera.

 If the SSD is already connected, format the SSD and attempt to record again. For more information about

formatting media, go to “Format Media” on page 34.

RECORDING HALTED: RECORD ERROR–SHUTDOWN

The message “Recording Halted: Record Error–Shutdown” displays if the SSD is removed while recording or

the connection to the DSMC is interrupted during recording. To resolve this issue, follow the instructions below:

1. Power down the camera.

2. Remove the SSD module from the camera.

3. Inspect connectors for damage.

4. Reconnect the SSD module to the camera and install the SSD.

5. Power up the camera.

6. Ensure that the SSD is recognized; reformat the SSD if necessary.

7. Resume recording.

NOTE: DO NOT remove the SSD while the camera is recording.

NOTE: If the problem persists, try recording with another SSD.

MEDIA DOES NOT MOUNT TO CAMERA

If the media does not mount to your DSMC, perform one or more of the following:

 Reformat the SSD on the computer. For more information about formatting media on the computer, go to

“Format (Erase) Media Via Computer” on page 36.

 Perform a system restore, and then remove and reattach the RED MINI-MAG SIDE SSD MODULE,

DSMC 1.8" SSD SIDE MODULE, or REAR SSD MODULE.

 Use an alternate RED MINI-MAG SIDE SSD MODULE, DSMC 1.8" SSD SIDE MODULE, or REAR SSD MODULE.

 Use an alternate DSMC.

WARNING: If the problem persists after reformatting the SSD and attempting to mount the SSD on an alternate

DSMC, the SSD is likely damaged or otherwise compromised. DO NOT attempt to record to an SSD that is ex-

periencing these problems. Any footage that is recorded to the SSD may be lost, damaged, or unrecoverable.

TROUBLESHOOT

MEDIA

1 2 ... 39 40 41 42 43 44 45 46 47 48 49 ... 64 65

No comments

Red.com Mini-Mag System User Manual Page 44